We have all witnessed the difficulties some people have in using these electronic devices. This study looks at existing Chip and Pin device, specifically the Ingenico i7780 and applies human factors methods to forward a redesign solution that makes the product easier to use, both on a cognitive and physical level.
The following pictures illustrate user testing, using a magnetic button elements that can be easily moved, reactive to feedback from people using the prototype.
If you would be interested to receive a full copy of my reported findings and suggested design imrpovements, please email me.
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